Router Troubleshooting - Slow Internet (25 - 100 Mbps)
Troubleshooting Slow Internet
Verify Your Plan
- Confirm that you're on the correct plan for your needs. Check your service agreement or contact customer support for confirmation.
Check Current Speed
- Use an online speed test tool (e.g., Speedtest.net or fast.com) to measure your current download and upload speeds. Compare the results with the expected performance for your plan.
- Warning: Running multiple speed tests in quick succession can lead to inaccurate results. Please wait a few minutes between tests for more reliable readings.
Ensure Proper Equipment Setup
- Wired Connection: Ensure your device is connected directly to the router via Ethernet cable for optimal speed.
- Wi-Fi Connection: If using Wi-Fi, make sure you're close to the router and there’s minimal interference.
- Router Placement: Place the router in a central location, away from thick walls or large metal objects that can block signals.
Restart Your Router
- Power off your router, wait for 30 seconds, then power it back on. This can resolve temporary connectivity issues.
Limit Network Usage
- Check if multiple devices are using the network, such as streaming, large downloads, or online gaming. This can affect your speed.
- Pause or stop any non-essential activities and run the speed test again.
Check for Interference
- Wi-Fi: Ensure there are no devices causing interference (e.g., microwaves, cordless phones) and switch your router to a less congested channel if needed.
- Other Networks: If possible, avoid heavy traffic times when others may be using the same network.
Test Different Devices
- Check if the issue is device-specific. Test your internet speed on another device (e.g., phone, laptop). This can help rule out device-related problems.
Update Router Firmware
- Ensure that your router's firmware is up to date, as outdated software can cause performance issues.
Contact Customer Support
- If you've followed the steps above and your speed is still below expectations, reach out to customer support for further investigation.